The Monetary Authority of Singapore (MAS) has issued the Guidelines on Fair Dealing - Board and Senior Management Responsibilities For Delivering Fair Dealing Outcomes to Customers to promote fair dealing by financial institutions when they conduct business with their customers. These guidelines apply to the selection, marketing, and distribution of investment products and the provision of advice for these products. They also cover resposibilities for after-sales services and complaints handling.
The fair dealing outcomes are:
Customers have confidence that they deal with financial institutions where fair dealing is central to the corporate culture.
Financial institutions offer products and services that are suitable for their target customer segments.
Financial institutions have competent representative who provide customers with quality advice and appropriate recommendations.
Customers receive chear, relevant and timely information to make informed financial decisions.
Financial institutions handle customer complaints in an independent, effective and prompt manner.
We maintain strict internal proceses to ensure that fair dealing ourcomes are met. If you feel that we have not met any of the fair dealing outcomes, please write to us at
fa.mgt@gyc.com.sg. A member of our management staff will be in touch with you.
Copyright 2011 GYC Financial Advisory Pte Ltd - Co. Reg. No 199806191-K • Terms and Conditions
